Operation Scaling

Client: Revolution Tour
Date: Ongoing
Services: UX/UI, Internal Digital Tools

01. The Client

The Revolution Tour exists to BRING HOPE, BUILD RESILIENCE and EMPOWER CHANGE.

In 2018, the Revolution Tour presented its programmes to more than 50,000 young people in 122 schools across our nation. 

Through creative assembly and classroom presentations they aim to equip teenagers with the information and skills they need to navigate the adolescent years and build meaningful lives.

02. Problem:

The Revolution Tour team were struggling to scale operations because of an ‘organic approach’ to administration and planning.

03. User Research:

User Research in the form of interviews not only identified key pain points but also identified areas the team would like to improve/advance in. Below is a summary of the findings:

Pain Points

  • Lack of Transparency of what goes on in each program
  • Key information not readily available on site
  • Booking schools relied on old technology

All the above paint points led to mistakes that affected the programmes on the ground

Future Dreams

  • Testimonials from students and teachers being readily available
  • Access to statistics on the fly
  • Capturing media of individual programmes

04. The Plan

A two-fold plan was established. The first was to create a tool that could be used for touring teams on the ground having the facility to capture and display information on the go. The second was to create another digital tool that would serve the ‘back at base’ booking and database administration.

As the digital/IT base skill level of the users was low, back-end automation was going to be key in the final product.

Phase One

Create a basic live test concept application to be used for the April 2019 tour.

Tools Used:

Wireframe/Concepting:
Adobe XD

Application Production:
Microsoft Power Apps and Microsoft Flow (Automation)

Phase Two

Take user testing feedback and iterate the phase one application - Create and build test booking application

Tools Used:

User Research:
Interviews
Stakeholder Meetings
Concept Revision Presentations

Wireframe/Concepting:
Adobe XD

Application Production:
Microsoft Power Apps and Microsoft Flow (Automation)

Presentation:
Adobe CC

For the last two years, we have been attempting to create a system that can help us record valuable data that can better our ability to serve the youth of New Zealand. We have recently been able to activate a prototype app. The application has made it so easy for our team to access to crucial information on the road and when needed. We can’t thank Mat enough for his availability and help with this project.

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Ben Greenwood Revolution Tour Co-Ordinator

ONGOING

Client: Revolution Tour
Date: Ongoing
Services: UX/UI, Internal Digital Tools
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